Support Center
For more advanced issues we have our customer portal to schedule service and maintenance. For immediate issues we encourage all customers to contact our 24/7 support line at (845) 418-3577 option #4.
Phone
Portal
Forms
Phone Support
- Telephone : 845-418-3577
- Monitoring Center
- Sales
- Billing
- Service
Fax : 1-855-600-3577
Operators cannot provide any information without a valid address and password. - Monitoring Center: If you alarm has been activated, or you need to cancel a dispatch, or you need to put your system on test.
Sales: If you have questions on a new product or would like to schedule a free site walk through.
Billing: If you’re a current customer and have a question about your billing.
Service: If your alarm panel is malfunctioning and you need technical support.
Customer Portal
- The customer portal allows customers to schedule and track service appointments. Notes, documents, and other communication can be tracked through this system.
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Forms
New Account Setup
New customers can click on the link above to setup alarm system monitoring. This form must be completed before monitoring can be activated.
Video Request Form
Use this form to request a technician to download video from your recording device. Please provide us with as must information as possible.
Request an Insurance Certificate
Customers can click on the link above to request an alarm system insurance certificate for proof of monitoring. This is typically sent to directly to an insurance agent.
Alarm Call List
Existing customers can click on the link above to change the alarm monitoring contacts and call order.
Alarm Codes
Existing customers can click on the link above to change the alarm codes for security and fire alarm systems.
Holiday Door Access
Use this form to request changes to your door access schedule on selected holidays.